The Vectrocon Computer Consulting Corporation successfully provides network and technology support to small business clients by adhering to a few basic tenets. Although we do adhere to a larger number of beliefs, these five represent the core of what we are about.
- Protect Client Data: All of our services and all of the work we do should be geared to protecting client data. The heart and soul of IT is the data that is collected, stored and analyzed. Fail in this, and you fail in all other forms of information technology and network support. All decisions should be made with this in mind.
- Keep the Systems Running: If a client cannot access the data and applications they need, they cannot perform their duties. Close behind keeping the data safe, is keeping the Systems Running.
- Clients are not IT Experts and Should not be Treated as Such: Our clients come to us for advice, and that advice must be provided in a way that is meaningful to them. A client should not come away more confused than when they started. If that happens, we have failed.
- Sometimes the Least Expensive Alternative is New Equipment: Although clients don't always want to hear this and we don't always want to tell it to them, sometimes the easiest and least costly way out of a problem is to simply throw hardware at it. This isn't always the most palatable solution, but that doesn't change the fact that it can be the best solution.
- Don't Recommend or Implement Technology that You Won't Use Yourself: If you're unwilling to use it, why would you recommend it to the client? Integrity states that if you think it's unfit for use, make sure they don't buy it. If they insist on buying technology that you don't support, walk away.
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